Rising utility costs are now a delinquency and revenue risk.
Rising costs
+41%
Energy costs are rising
Utility costs have surged 41% since 2020, with average bills at $424 per month. Even customers who want to pay on time can't always absorb the full amount at once.
Current Delinquency
$20B
Americans are struggling to keep up
U.S. households owe $20 billion in delinquent energy bills, up 67% from pre-pandemic levels. This growing debt leads to disconnections, collections costs, and write-offs.
Why providers choose Flex.
Get paid in full, on time — at no cost to providers*.
Support your customers with greater flexibility while keeping your operations running smoothly. Receive the full payment when it's due. Flex handles the split on the customer side, reducing financial risk and creating zero operational cost for your business.
Reduce delinquencies and lower call center costs.
Billing-related calls can account for 40-90% of utility call center volume, with each call costing around $10. Flex helps customers stay current with more manageable payments, reducing delinquency-related calls, improving on-time collection, and lowering operational overhead.
Reach more customers than traditional payment tools.
Apple Pay, PayPal, and payment plans all require an existing credit card or strong credit history— leaving the riskiest customers without a viable option. Flex has high approval rates for subprime applicants and doesn't require a credit card to apply, so providers can offer a flexible payment solution to the customers who need it most, without taking on additional risk.
A win-win for providers and customers.
For the provider
With Flex, payment is made in full when it’s due. Get up and running fast, with zero technical lift.
For the customer
Approved customers make two payments to Flex: typically on the 1st when the bill is due and the 2nd later in the month.
Secure upfront, on-time payments with Flex.
