Providers are losing subscribers to better perks.
Price Reductions
↓ 43.1%
Competition is driving prices down
Broadband prices are down 43.1% over the past decade, and nearly two thirds of U.S. households now have access to at least two fixed broadband services, increasing pressure on retention.
Considering Switching
1 out of 3
Customer experience drives loyalty
Nearly one third of households are considering switching providers due to poor experience, highlighting how a better end-to-end experience, including how customers pay their bills, is key to winning subscribers and keeping them longer.
Why providers choose Flex.
Win more subscribers at the point of decision
58% of shoppers cite flexible payment options as a primary reason to switch providers. Flex is a differentiated offer that converts comparison shoppers and wins jump-ball situations at the point of sale.
Get paid in full, on time — at no cost to providers*
Receive the full payment when it's due. Flex handles the split on the customer side, reducing financial risk and zero operational burden to the provider's business.
Improve retention by reducing payment friction
Flex helps customers stay on track with monthly payments so they don't fall behind. This improves retention, creates a smoother payment experience, and keeps subscribers satisfied and active for longer.
$25B in bills paid annually.
75%
of customers desire flexible payment options to better manage monthly cash flow
92%
of users attributed Flex to positive long term financial health
77%
of users attributed Flex to a significant improvement in their ability to manage finances and pay bills
January 2026 Broadband Connectivity Payment Survey
A win-win for providers and customers.
For the provider
With Flex, payment is made in full, when it’s due. Get up and running fast, with zero technical lift.
For the customer
Approved customers make two payments to Flex: typically on the 1st when the bill is due and the 2nd later in the month.
Secure upfront, on-time payments with Flex.
